Privacy Policy
Last Updated: 11/1/2024
At Ortho Superstore, we take your privacy seriously. This Privacy Policy outlines what personal data we collect from you, how we use it, and who we share it with. By using our website, you agree to the collection and use of information in accordance with this policy.
Who We Are
Ortho Superstore is an online retailer specializing in physical therapy and athletic training equipment. We are committed to ensuring that your personal data is handled securely and responsibly. If you have any questions regarding this Privacy Policy, please contact us at.
What We Collect and Store
While you visit our site, we collect the following information:
- Products you’ve viewed: We track products you’ve recently viewed to show you personalized recommendations and to enhance your shopping experience.
- Location, IP address, and browser type: This helps us estimate shipping costs and taxes.
- Shipping and billing addresses: We ask for your shipping and billing addresses to provide accurate shipping estimates and to ensure proper billing before checkout and to send your orders.
We also use cookies to keep track of cart contents while you browse our site. Cookies are small text files stored on your device that help us remember your preferences and improve your experience. You can read more about our cookie usage in our Cookie Policy.
When you make a purchase, we collect the following details:
- Personal information: Name, billing address, shipping address, email address, and phone number.
- Payment details: Credit card or other payment method information.
- Optional account information: Username and password (if you choose to create an account).
We collect and use this information to:
- Process your orders and payments.
- Send order confirmations and receipts.
- Respond to your inquiries, complaints, or refunds.
- Set up your account for future orders.
- Comply with legal obligations, such as tax calculations.
- Improve our store offerings and product recommendations.
- Send marketing messages if you opt-in.
If you create an account with us, we will store your name, address, email, and phone number to make checkout easier for future purchases.
How Long We Retain Your Data
We store your personal information for as long as it is necessary to fulfill the purposes for which it was collected, including for legal, accounting, or tax purposes. For example:
- Order Information: We store your order details (name, email, billing, and shipping address) to comply with tax and accounting requirements.
- Account Information: If you create an account, we store your data to facilitate future transactions.
- Comments and Reviews: If you leave a comment or review, it will be retained until you request its deletion.
Who on Our Team Has Access
Access to your information is restricted to the members of our team who need it to process orders, fulfill customer service requests, and assist with marketing. Specifically:
- Administrators and Shop Managers: These team members can access order details, customer information (name, email, address), and payment information to process orders, handle refunds, and provide customer support.
What We Share With Others
We share your information with the following third-party services to help us provide the products and services you request:
- Payment Processors: We accept payments through [PayPal, Stripe, etc.]. When processing payments, some of your personal information (such as purchase total, billing information, etc.) is shared with these payment processors for payment verification and fraud prevention.
- Shipping Providers: We share your shipping details with our courier and shipping partners, such as [UPS, FedEx, etc.], to deliver your orders.
- Analytics Services: We use tools like [Google Analytics] to track user behavior on our website and improve our offerings. These third-party services may collect anonymized data, including your IP address and browser type.
- Marketing Services: If you opt in to receive marketing emails, we may share your email address with third-party services like [Mailchimp, Constant Contact] to send promotional materials.
Each of these third parties has their own privacy policies, which we encourage you to review. You can find the privacy policies of our payment processors and other partners on their respective websites.
Cookies
We use cookies to enhance your browsing experience on our website. Cookies help us:
- Remember your cart contents while you’re shopping.
- Provide personalized product recommendations.
- Track your browsing behavior for analytical and marketing purposes.
For more details on how we use cookies and how you can manage them, please refer to our Cookie Policy.
Your Data Rights
You have several rights concerning the personal data we hold about you:
- Access: You can request to see the personal data we have collected.
- Correction: You can correct any inaccurate or incomplete data.
- Deletion: You can request the deletion of your personal data.
- Opt-out: You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
To exercise any of these rights, please contact us at [Your Contact Email].
Transfers of Data
Your data may be transferred to and stored in countries outside the European Economic Area (EEA) for processing. We ensure that any data transferred is protected in accordance with data protection laws, either through agreements like the Privacy Shield or Standard Contractual Clauses.
How We Protect Your Data
We use industry-standard security measures, such as SSL encryption, to protect your personal data. We also implement strict access controls to ensure that only authorized personnel can access sensitive information.
What Happens in the Event of a Data Breach
If we experience a data breach, we will notify affected individuals within 72 hours, as required by law. We will also work with relevant authorities to investigate the breach and mitigate any risks.
What Third Parties We Receive Data From
We do not receive personal data from third parties, except for the services listed above that are directly related to your interaction with our website, such as payment processors and shipping services.
Automated Decision-Making and Profiling
We do not engage in automated decision-making processes that involve profiling based on your personal data.
Industry Regulatory Disclosure Requirements
If applicable, we comply with the General Data Protection Regulation (GDPR) for residents of the EU and the California Consumer Privacy Act (CCPA) for residents of California.
For any further inquiries or to exercise your rights under these regulations, please contact us.
Contact Information
If you have any questions about this Privacy Policy, or if you would like to exercise your rights related to your personal data, please contact us.